Privacy Policy

1. Who We Are

This Privacy Policy applies to Decatur Junk Removal, a locally owned and operated junk removal company based in Decatur, Georgia. We provide residential, commercial, and specialty junk removal services throughout Decatur and the surrounding DeKalb County area.

When we say “we,” “us,” or “our,” we mean Decatur Junk Removal and its operators. When we say “you,” we mean any visitor to our website or person who submits a request through our site or by phone.

Our website is operated for service inquiry and booking purposes. It is not an e-commerce platform and does not store payment information.

2. Information We Collect

We collect two types of information: information you provide directly, and information collected automatically when you visit our website.

Information You Provide Directly

When you contact us, submit a quote request, or fill out a form on our website, you may provide:

• Your full name
• Phone number
• Email address
• Service address (where you need junk removed)
• Description of your junk removal needs
• Preferred service date and time
• Any additional information you choose to include in a message or form field

We only ask for information necessary to provide you with a quote and complete your service request. You are never required to provide more than your name, phone number, and service address to receive a quote.

Information Collected Automatically

When you visit our website, certain technical information is automatically collected by our hosting platform and any analytics tools we use. This may include:

• IP address (anonymized where possible)
• Browser type and version
• Device type (desktop, mobile, tablet)
• Pages visited and time spent on each page
• Referring URL (the site or search that brought you to us)
• General geographic location (city/region level, not precise address)

This information is collected in aggregate and is used solely to understand how visitors find and use our website so we can improve it.

3. How We Collect It

We collect information through the following means:

• Contact and quote request forms on our website
• Phone calls and text messages when you contact us directly
• Email messages sent to our contact address
• Cookies and similar technologies on our website (see Section 6)
• Third-party analytics tools such as Google Analytics (see Section 8)

4. How We Use Your Information

We use the information we collect for the following purposes only:

• To respond to your quote request or service inquiry
• To schedule and coordinate your junk removal service
• To confirm appointments and follow up on completed jobs
• To send service-related communications (appointment reminders, confirmations)
• To improve our website and service offerings based on aggregate usage data
• To comply with applicable laws and legal obligations

We do not use your personal information for:

• Selling or renting to third-party marketers
• Unsolicited marketing or promotional campaigns unrelated to your service request
• Automated profiling or algorithmic decision-making
• Any purpose not described in this policy

5. Who We Share It With

We do not sell, rent, or trade your personal information. We may share your information in the following limited circumstances:

Service Delivery

If a job requires coordination with a specialist (for example, a licensed biohazard remediator or a specialized equipment hauler), we may share your address and job description with that partner solely to coordinate your service. We do not share your contact details with third parties without your knowledge.

Technology Providers

Our website may be hosted and supported by third-party platforms. These providers have access to technical infrastructure but are contractually prohibited from using your data for any purpose other than providing their services to us.

Legal Requirements

We may disclose your information if required to do so by law, court order, or government authority. We will notify you of such a requirement unless legally prohibited from doing so.

Business Transfers

In the event of a business sale, merger, or acquisition, customer data may be transferred as part of that transaction. You will be notified of any such change via a prominent notice on our website prior to the transfer becoming effective.

6. Cookies & Tracking

Our website may use cookies — small text files stored on your device — to improve your browsing experience and collect aggregate analytics data. We use the following types of cookies:

• Essential cookies: Required for basic website functionality. These cannot be disabled without affecting site performance.
• Analytics cookies: Used to understand how visitors interact with our website. These are aggregate and non-identifying. We use tools such as Google Analytics for this purpose.
• No advertising or targeting cookies: We do not use cookies to track you for advertising purposes or to build a behavioral profile of you.

You can control or disable cookies through your browser settings. Disabling cookies may affect some functionality of our website. For more information about cookies generally, visit allaboutcookies.org.

7. Contact Forms & Submissions

When you submit a contact form or quote request on our website, your submission is stored in our contact management system and reviewed by a member of our team. We retain form submissions for up to 24 months for business records and quality assurance purposes. You may request deletion of your submission at any time by contacting us directly.

If you submit a form and we are unable to service your request, your information is not retained beyond the initial response to your inquiry unless you choose to follow up.

8. Analytics & Third-Party Tools

Our website may use Google Analytics, a web analytics service provided by Google LLC. Google Analytics uses cookies to collect anonymous usage data about how visitors interact with our website. This data is processed by Google in accordance with Google’s Privacy Policy. We use this data only in aggregate to understand traffic patterns and improve our website.

You can opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on.

Our website may also embed content from Google Maps, YouTube, or similar third-party services. These services have their own privacy policies and may collect data when you interact with embedded content. We encourage you to review their policies directly.

9. Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• Right to access: Request a copy of the personal information we hold about you
• Right to correction: Request that we correct inaccurate information
• Right to deletion: Request that we delete your personal information from our records
• Right to opt out: Opt out of any communications from us at any time

To exercise any of these rights, contact us at the details in Section 13. We will respond to verified requests within 30 days.

Georgia residents: Georgia does not currently have a comprehensive consumer privacy law with specific statutory rights beyond those listed above. We respect and honor the general privacy rights described in this policy for all customers regardless of location.

10. Data Security

We take reasonable technical and organizational steps to protect your personal information from unauthorized access, loss, or misuse. These include:

• HTTPS encryption on all pages of our website
• Restricted access to customer data within our organization
• Regular review of our data handling practices

No method of data transmission over the internet is 100% secure. While we take reasonable precautions, we cannot guarantee absolute security. If you believe your information has been compromised, please contact us immediately.

11. Children’s Privacy

Our website and services are not directed at or intended for children under the age of 13. We do not knowingly collect personal information from children. If we discover that a child under 13 has provided us with personal information, we will delete it promptly. If you believe a child has submitted personal information to us, please contact us immediately.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we make material changes, we will update the “Last Updated” date at the top of this page. We encourage you to review this policy periodically. Your continued use of our website after any changes constitutes your acceptance of the updated policy.

13. Contact Us

If you have questions, concerns, or requests related to this Privacy Policy or our data handling practices, please contact us: